Refund policy

Last Updated: October 16, 2023

The Refund Policy Terms constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Kryptos, herein referred to as "Kryptos", "we", "us", or "our", regarding your access to and use of the https://kryptos.io website and any other associated media form, media channel, mobile website, or mobile application (collectively, the "Site"). By accessing the Site, you acknowledge that you have read, understood, and agreed to be bound by all of these terms. IF YOU DO NOT AGREE WITH THESE TERMS OF SERVICE, YOU ARE EXPLICITLY PROHIBITED FROM USING THE SITE AND MUST DISCONTINUE USE IMMEDIATELY.

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  1. Acceptance of Terms

    By utilizing Kryptos and purchasing our services, you confirm that you have read, understood, and consented to the terms outlined in this policy, including the liability disclaimer.
  2. Refund Eligibility Criteria

    Our objective at Kryptos is to ensure customer satisfaction by providing premier services and exceptional support. We offer a non-paywall experience through our Freemium plans, allowing users to import accounts, and review gains, and tax liabilities before committing to a purchase for detailed tax reports. This approach aids in making informed decisions.

    To request a refund, please ensure you meet the following criteria:
    • Initial Refund Period: Request a refund within "7 days" from your purchase date.
    • Service Usage Limitation: Refunds are considered only if: ‍
      ‍      Tax reports have not been downloaded and
      If service issues or bugs are not resolved promptly by us in a reasonable time
    • Other scenarios where refunds are not accepted: We may use your information to request feedback and to contact you about your use of our Website.

      Unable to use a specific integration on Kryptos - In the fast-evolving world of cryptocurrency, exchanges and API providers frequently update their systems. While we strive to stay on the cutting edge, adapting to these changes can take time. Before making any financial commitment, we encourage you to take advantage of our testing phase to ensure that our platform's integrations meet your needs. If you encounter issues with APIs or auto-sync functionalities, downloading CSV files from your exchange and uploading them to our platform is a practical alternative. Although we are continuously working to update and improve our integrations, challenges arising from these external changes are not considered valid reasons for a refund. We appreciate your understanding and patience as we navigate these complexities together.

      Warnings related to Missing Prices or Purchase History - Encountering warnings about missing information can be a prompt for action on your part. These alerts often indicate gaps in the transaction data that need your attention. We strongly encourage you to use the testing period to familiarize yourself with how our platform identifies and handles incomplete data. This proactive approach allows you to understand the level of detail required for accurate tax reporting. While our team is here to offer support and guidance on resolving these issues, refunds cannot be issued for challenges related to missing information that could have been identified and addressed during the testing phase. We're dedicated to helping you complete your tax reports with confidence, providing the tools and support you need to ensure accuracy.

      Unable to use Manual imports for non-supported integrations - Our platform is designed to be as inclusive as possible of various exchanges and services. If you find that we don't currently support a specific service you use, we invite you to test our manual import feature during the initial phase before purchasing. Your feedback helps us prioritize new integrations based on user demand and our resource bandwidth. While we understand that manual imports may require additional effort, they serve as a temporary solution until we can offer direct support. The necessity for manual imports due to the current lack of integration is not a basis for a refund, but we are committed to assisting you through the process and expanding our services based on user needs.

      Change of mind/Want to hire an accountant - Deciding to manage your cryptocurrency taxes with our platform is a choice we greatly appreciate and support. If you're considering our services, we encourage you to explore what we offer during the testing phase to ensure it aligns with your expectations and needs. Should you find the process overwhelming or decide to seek professional accounting assistance, we offer additional support services to help bridge the gap. However, choosing to move in a different direction after purchase, whether due to a change of heart or opting for an accountant, does not qualify for a refund. We aim to provide as much support as possible to ensure you can leverage our platform effectively, regardless of your level of expertise.

      In each of these scenarios, our goal is to offer clarity and support, ensuring you have the opportunity to thoroughly test our platform and understand its capabilities before making a purchase. This approach is designed to minimize misunderstandings and set realistic expectations from the start, fostering a positive and productive experience with our services.
  3. User Data Responsibility
    • Kryptos provides a software tool to assist with crypto tax reporting. It's the user's responsibility to ensure the accuracy and completeness of all data entered into the software.
    • Users must review and, if necessary, correct their data. While our software is designed to facilitate tax reporting, we do not offer personalized tax services unless explicitly stated.
  4. Personalized Service
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    If a user purchases a personalized service, the scope will be limited to the agreed-upon hours of consultation support. Any additional services outside of this scope may be subject to additional charges.
  5. Freemium Package

    ‍    The Freemium package is offered at no cost. As it is complimentary, refunds are not applicable.
  6. Processing Refunds
    • Refunds are returned to the original payment method.
    • A fee equivalent to payment processor fees is deducted for transaction costs during refunds.
    • Refunds typically process and appear in accounts within in 5-10 business days.
  7. Cancellation and Data Retention
    • To cancel and request a refund, contact our support team at support@kryptos.io
    • We retain user data for 60 days post-cancellation, after which it may be permanently deleted. Users should back up essential data before initiating a cancellation.
  8. Changes to this Policy

    Kryptos may modify this policy from time to time. Changes will be indicated by updating the "Last Updated" date above. For significant revisions, we might notify users through alternate communication, such as email.
  9. Additional Fees for New Integrations:

    Implementing new integrations or features may be subject to additional fees. Users will be informed of any additional costs upfront. Refunds will not be issued on these custom integration requests.
Disclaimer

Kryptos provides a software tool designed to facilitate crypto tax reporting. While we strive to offer accurate and reliable tools, we do not guarantee the correctness or completeness of any information available through our software or the results obtained from using it. The software is provided "as is" without any warranties, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Users are responsible for ensuring the accuracy and completeness of their data. Kryptos shall not be liable for any errors, inaccuracies, or omissions in the software's calculations or reports, or for any actions taken in reliance thereon. This includes any financial losses or penalties incurred due to incorrect or incomplete tax reports. Furthermore, Kryptos shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses (even if Kryptos has been advised of the possibility of such damages) arising out of or in connection with the use or inability to use our software.

Users are encouraged to consult with a tax professional or legal advisor for specific guidance regarding their situation.