Having questions? We’re here to help you out
Do I need to file taxes?

Yes, crypto is taxed in most jurisdictions today. So you will have to pay taxes on your profits or claim losses as well. Kryptos helps you stay Stress Free by automating the process with 1000+ integrations.

Some of my income seems to be missing!

Please review the warnings and errors page in the application to check if there are any issues. If not please review your transactions to ensure all the data is present. You can also add and edit transaction within the app easily.

How do I ensure my tax report is accurate?

We do a lot of automatic checks and provide you detailed insights if there are some issues with missing prices, transactions, uneven balances within the application. Kryptos cannot legally offer any guarantees on the accuracy, if you have further questions or concerns we recommend to contact your accountant or tax consultant.

What is DeFi?

DeFi is an acronym of Decentralized Finance, where you can trade Digital Assets and everything is Decentralized.

What’s the difference between DeFi and traditional finance?

Traditional Finance is the existing banking system and financial infrastructure we have, whereas with DeFi everything is Digital and Decentralized, the logic and workflows of traditional finance are coded on the blockchains as smart contracts in DeFi, increasing overall efficiency and reducing fees for investors.

Can DeFi activity be taxed?

Yes, DeFi activity is also taxable in many jurisdictions. You'll have to report capital gains on the cryptocurrencies or tokens and also have to report the earned LP or lending rewards as income. We support Auto-Sync on 1000+ DeFi protocols across 35+ blockchains to help you offer a complete DeFi suite.

Can I buy extra transactions when my total count is just over the subscription limit?

Yes, we offer an add-on which helps you get additional transactions. You can buy from the pricing plans page when you login to the application.

How are transactions measured?

We count transactions from day-1 of your crypto journey and not each year separately, as we need full data from the beginning to calculate your gains accurately.

Do you count each trade or order as a transaction when trading on exchanges?

We only count each order as a transaction not micro trades when you trade on an exchange unlike other Crypto Tax Software's in the market.

What does Kryptos NFT Module include?

Kryptos NFT module gives you access to full NFT dashboard (Inventory, Listings, Sold, Bought, Transactions) and NFT reports as well. With NFT module you could get a complete overview of your NFT portfolio. More blockchains and integrations are being added regularly.

What does Kryptos DeFi module include?

DeFi module gives you access to a DeFi dashboard where you can see your whole DeFi portfolio including active positions, rewards and full transaction history as well. With Kryptos DeFi module, you can get a complete overview of your DeFi portfolio on the go.

Do you support auto sync of transactions from crypto exchanges?

Yes, Kryptos has 1000+ integrations with Crypto Exchanges, Blockchains, Wallets, DeFi and NFT protocols. With all the major exchanges we have API integrations to support auto-syncing of transactions. Some exchanges have limitations, please refer the respective integrations page for further details.

I cannot add a new exchange or wallet. How should I proceed?

This can happen because of a few reasons. The best way possible to resolve this is: 1. Go to My Account tab on the top right corner. 2. Select Settings in the drop-down menu. 3. Click on Reset my Account. 4. Allow Kryptos to reset the account and remove the failed integrations. This will reset you existing integrations and you will be able to add new integrations once again.

My account seems to be stuck in syncronization. I cannot add new wallets or exchanges. What should I do?

There are several causes for this to occur. The best way to handle this is to: 1. Click the My Account tab in the top right. 2. From the drop-down menu, choose Settings. 3. Press the Reset my Account button. 4. This will clear all the exchanges from the synchronization queue. Your current integrations will be reset as a result, and you can then add new integrations once more.

I'm unable to generate my tax reports after successfully adding an exchange.

This can happen because of a few reasons. The most relevant reasons might be: 1. Transaction limit reached in your account - We have different plans for different users. Make sure you have sufficient transaction balance in accordance with your purchased plan. 2. A few of your added exchanges/wallets failed to synchronize - Try to reset your account under settings and add your wallets/exchanges once again. Wait for them to fully synchronize and try to generate the tax reports again. 3. If your issue still persists, you can raise a support ticket from the Help and Support section.

I'm unable to add an exchange/wallet to the Kryptos app

If you are facing difficulties in terms of integrating a wallet/exchange, refer to our integration guides here : https://kryptos.io/integrations Follow all the instructions and add your favorite exchange/wallet. If you still face issues, reach us out through the Help and Support centre.

When I integrate an exchange/wallet, I'm getting Transactions Limit Reached as an error. How should I proceed?

We provide different plans to our paid users based on the number of transactions. Check that your plan can handle the volume of transactions generated by your integrations. If you reach your transaction limit, you can purchase additional transactions from the Plans section of My Account.

I need to reset my account to remove my previous integrated exchanges/wallets. What should I do?

You can manually remove each exchange/wallet integration from your Wallets/Exchanges dashboard, however, if you wish to reset your account completely, follow these steps: 1. Click the My Account tab in the top right. 2. From the drop-down menu, choose Settings. 3. Press the Reset my Account button.

I want to reset my exchange/wallet integrations and start fresh. How should I do it?

If you wish to reset your integrations, follow these steps: 1. Click the My Account tab in the top right. 2. From the drop-down menu, choose Settings. 3. Press the Reset my Account button.